Shipping policy
Processing Time
All orders are processed within 2–5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping (India)
We offer the following shipping options within India:
- Standard Shipping (5–10 business days) — ₹49
- Express Shipping (2–4 business days) — ₹99
- Free Standard Shipping on orders over ₹999
International Shipping
We currently ship to select countries. International shipping rates and delivery times are calculated at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.
Delays
We are not responsible for delays caused by courier partners, customs, or circumstances beyond our control. If your order is significantly delayed, please contact us at [your email address].
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us at [Support@moranga.in] within 7 days of the expected delivery date so we can resolve the issue promptly.